Terms of service

Last updated: 6 November 2026

These terms apply to services provided by Agnat Kalra trading as Kalra Labs (ABN 57 507 348 289).

1. Services

We provide lead follow up, booking and messaging automation for businesses, including WhatsApp, SMS, email, web chat and phone assistants. The scope, price and setup are as agreed in writing with each client.

2. Fees

Fees are as quoted and are payable within 14 days of the invoice. Third-party messaging costs, such as WhatsApp and SMS charges, are passed on at cost unless we agree otherwise.

3. Client responsibilities

Clients must have a lawful basis and any required consent to message their customers. Clients must comply with the WhatsApp Business Policy, the Spam Act 2003 and the privacy law that applies to them.

4. Acceptable use

Clients must not use the service for spam, unlawful content or anything that breaks the policies of Meta or our other providers.

5. Automated assistants

Automated assistants act on the instructions and settings that the client gives. Clients remain responsible for checking their bookings and records.

6. Availability

We aim for a reliable service, but we do not guarantee that it will never stop. Third-party platforms (such as Meta, calendars and phone providers) can change or suspend access outside our control.

7. Liability

Nothing in these terms removes your rights under the Australian Consumer Law. Otherwise, to the extent the law allows, our liability is limited to supplying the service again or refunding the fees paid for the affected period.

8. Ending the service

Either party may end the service with 30 days' written notice.

9. Privacy

Our privacy policy explains how we handle personal information.

10. Law

These terms are governed by the laws of New South Wales, Australia.