Privacy policy

Last updated: 10 November 2026

Agnat Kalra trading as Kalra Labs (ABN 57 507 348 289) ("Kalra Labs", "we", "us") respects your privacy. This policy explains how we collect, use and protect personal information, including through WhatsApp, SMS, email, phone and our website. We follow the Australian Privacy Principles.

1. What we collect

• Contact details: name, phone number, email address and business name.
• Messages, calls and files you send to us, or to the automated assistant of a business that uses our service. For example: enquiries, booking requests and documents.
• Booking details, such as the date, time and service you asked for.
• Basic technical data from our website, such as browser type and pages visited.

2. How we collect it

• When you message or call us, or a business that uses our service, on WhatsApp, SMS, email, phone or web chat.
• When you fill in a form, book a time or email us.
• From the business you contacted, when we act as their service provider.

3. Why we use it

• To reply to you, book appointments and send the confirmations and reminders you asked for.
• To pass your enquiry to the business you are dealing with.
• To run, secure and improve our service.
• To meet our legal obligations.

We do not sell your personal information. We do not use your messages to train artificial intelligence models.

4. WhatsApp and other messages

WhatsApp messages go through Meta's WhatsApp Business Platform, and WhatsApp's own privacy policy also applies to them. We only send you messages after you contact us or a business that uses our service, or after you agree to receive them. Reply STOP at any time to stop messages.

5. Who we share it with

We share information only with the business you contacted and with the service providers we need to run the service. These include Meta (WhatsApp), HighLevel (SMS, email and customer records), Supabase (database, Sydney), DigitalOcean (our automation server, Sydney), Google (calendars and spreadsheets), OpenAI (AI processing to understand and answer your request) and Retell AI (phone calls). Some of these providers store data outside Australia, for example in the United States. We take reasonable steps to make sure they protect it.

6. Storage and security

We keep information on secure, access-controlled systems. We keep it only as long as we need it for the purposes above, or as the law requires. Then we delete it or remove the details that identify you.

7. Access, correction and deletion

You can ask to see, correct or delete your personal information. Email hello@kalralabs.com. We reply within 30 days. See data deletion for the steps.

8. Complaints

Contact us first at hello@kalralabs.com. If you are not satisfied with our answer, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

9. Contact

Kalra Labs, The Ponds NSW 2769, Australia · hello@kalralabs.com